Repeat & Save Pet Subscription

You can access your customer portal through your store account login.

If you have not registered an account, you will need to create an account using the same email address used at checkout.

Once your account is registered, you can log in and access your customer portal by clicking on the Manage Subscriptions link.

You can also access your account using a customer portal magic link. This magic link is typically sent in the Subscription Confirmation email when you begin a subscription and the Upcoming Order email.

Additional subscriptions can be added through the customer portal:

1. Log in to your customer portal.

2. In the ‘View your next order’ tab, in the ‘You may also like’ box select ‘Browse all products’.

3. Under ‘Add items to your order’ use the search function to find your product.

4. Click +Add on your chosen product.

5. Select the ‘As a subscription’ option, choose a frequency from the dropdown menu, and click ‘Add to order’ to confirm. 

To pause your subscription:

1. Log in to your customer portal.

2. Click the 'Manage subscriptions' tab.

3. Under the subscription you want to pause, select 'Manage this subscription'.

4. Click 'Cancel subscription' and the pause a subscription options will display. Select how long you want to pause your subscription for and click 'Pause subscription'.

Skipping your next order will skip all subscriptions within the order. One time products cannot be skipped and will get rescheduled to the following order.

1. Log into your customer portal.

2. In the ‘View your next order’ tab, click ‘Skip’.

3. Confirm your changes by clicking ‘Yes, skip this order’. 

To swap a product:

1. Login to your customer portal.

2. Click the Manage subscriptions tab.

3. Under the subscription you want to edit, select Manage this subscription.

4. Select Swap this for a different product.

5. Choose a product to swap for the current product and click Swap.

6. Review the product options and select Swap product to confirm.

One-time products can be added to your order.

1. Login to your customer portal.

2. In the ‘View your next order’ tab, in the ‘You may also like’ box select ‘Browse all products’. You can also select +Add from the quick view menu.

3. Click +Add on your chosen product. You can use the search function under ‘Add items to your order’ to find your product.

4. Select the ‘One time only’ option and click ‘Add to order’ to confirm. 

Process your order immediately rather than the order date originally scheduled.

To process your order now:

1. Log into your customer portal.

2. In the View your next order tab, click Send now.

3. Select Send this order now to confirm.

After an order is processed, the next charge date for the subscriptions in the order gets recalculated based on the subscriptions frequency. For example, if the subscription gets delivered every month and today is January 1st, after I click order now, my next order will now happen on February 1st.

Change your next order date or delay your next order by a week. 

1. Login to your customer portal to adjust the order date:

2. In the ‘View your next order’ tab, click ‘Reschedule’.

3. To delay your order, select either the 1 week or 2 week option and ‘Save changes’

4. To change your order date to a specific date, select the ‘Choose a specific date’ option and use the calendar to choose the new order date and click ‘Save changes’ to confirm.

When you change the order date, subsequent orders will be rescheduled based on this new date and the delivery frequency of the subscriptions. 

1. Log into your customer portal.

2. In the View your next order tab, click Edit payment method.

3. Editing this will update the payment method for all orders, not only the next order.

4. Select an option for how this payment method will be applied to orders, and fill out the form with the updated information.

5. Click Add payment method to confirm your changes.

1. Log into your customer portal.

2. Click the ‘Manage subscriptions’ tab and select the product you want to remove. 

3. Select ‘Cancel subscription’.

4. You will be offered the option to pause your subscription to the product, for 1 to 3 months. Choose which suits you best and click ‘Pause subscription’.

5. To cancel, select ‘Cancel subscription’. We’ll ask for some feedback to help us improve our service.

Please note products cannot be removed/cancelled before the minimum 3 deliveries have been made. 

To update your contact details. add an address, log into your customer portal: 

1. Log in to your customer portal.

2. Click the ‘Address & payment details’ tab.

3. In the ‘Your info’ box, select ‘Edit your details’ and make the changes you need, then click ‘Save changes’.

To update your address:

1. Log in to your customer portal.

2. Click the ‘Address & payment details’ tab and select manage addresses. 

3. You can either edit your current address, or you can add a new address In the ‘Your info’ box, select ‘Edit your details’ and make the changes you need, then click ‘Save changes’. 

To cancel your subscription after the 3 delivery minimum:

1. Login to your customer portal.

2. Click the Manage subscriptions tab.

3. Under the subscription you want to cancel, select Manage this subscription.

4. Click Cancel subscription, then Cancel subscription again.

5. Provide a cancellation reason and click Next, then confirm the cancellation by selecting Cancel subscription.

If you want to reactivate a subscription that was previously cancelled:

1. Login to your customer portal.

2. Click the Manage subscriptions tab.

3. Select ‘Inactive’ under ‘Subscriptions’, then select for the product you want to restart click +Reactivate to reactivate it.