As of 6th October 2025, the Pets & Friends Loyalty Scheme will be closed and no new points will be awarded.

Existing customers who have earned points in the last 12 months can still redeem their available points. If you have an existing Pets & Friends account, you can still log in to check your balance and redeem rewards while the scheme remains active. For any questions, please contact our customer service team on email at customerservices@petsandfriends.co.uk